FAQs

Appointment FAQs

Where can I find my meeting schedule?

Your meeting schedule is available for you to view on your appointments dashboard. Simply log in and find “Appointments” in the member area drop down menu. Your meeting schedule is right at the top. 


How do I begin an appointment?

Log in and find “Appointments” in the member area drop down menu. Click your meeting schedule at the top of your landing page. Registrants are invited to start the meeting as early as five minutes before each appointment start time. If the other party does not connect in a reasonable amount of time, use the contact information included in the meeting schedule to send them a message or simply call them.  Click here to learn how to start the meeting and how you can expect the videoconference window to appear.


We are well into the appointment session and the other party isn’t connecting...HELP!

Use the contact information included in the meeting schedule to send them a message or simply call them.


Can I share my screen during my appointment?

Yes. Prepare a slide show or profile sheet that you can share and step through during your appointment session. If the host has disabled screen sharing on their end, you may ask the buyer or journalist to enable this feature in their settings. (Watch this quick video about screen sharing.) 


How do I cancel a meeting?

Select "Request Meetings with Companies" on your appointment dashboard, then click the Marketplace button of the appointment you would like to delete. Click the trash icon beside the appointment. You are welcome to enter text in the chat box describing your reason for canceling.


When is the latest I can modify meeting requests?

Appointment requests can be modified until the session is closed 36 hours before beginning the next Markeplace. To modify meetings in a closed marketplace, use the contact information provided in the company details to send them an email requesting the cancelation or to suggest a meeting at a later date. 


When is the last day I can register or confirm my time zone for Go West Summit?

Necessary licensing requires that all GWS delegates register or activate their profile by confirming their time zone on or before Friday, August 28, 2020. 


Do I need a microphone and webcam?

The appointment sessions are a video conference call between you and the other company. A webcam and microphone will be necessary so they can see and hear you but if you don't want to use video, you are welcome to conduct the meeting with just audio.


How many appointments can suppliers expect?

This is really dependent on how available you make yourself. Buyers from all over the world are interested in meeting you, so try to be flexible when choosing the times you are available to meet. Our data already show buyers with 100+ confirmed appointments and multiple suppliers with 50+ appointments.


I’m a secondary delegate. How do I find a schedule and start a meeting?

Secondary delegates can log in to find a copy of their primary delegates’ final appointment schedule (along with the links to join each call) on their appointments dashboard. Log in and select "Appointments" in the member area drop down menu. Secondaries are welcome to join the meeting even if the primary delegate is not present..


Can I create and share a custom background during my appointment sessions?

No. The Zoom technology that has been embedded in the Go West Summit website has been designed to limit technical problems by using only basic functions. Backrgounds and beauty filters require additional bandwidth that may slow your connection.


Does Go West Summit provide assistance with webcam, microphone, or other issues related to Zoom technology?

We'll do what we can to help but since Zoom technology has been embedded into our website, you should reach out to them directly for additional technical assistance or visit their How To Zoom YouTube channel.


General FAQs

Why did GWS go virtual?

Mass gathering recommendations and mandates made it clear that a traditional meeting format was not feasible and with companies restricting travel due to safety and budgetary concerns, GWS decided to produce virtual events for both 2020 and 2021.

Anchorage Statement: "With significant revenue declines in major seasonal Alaska tourism sectors, Anchorage is expecting budget shortfalls that would prohibit hosting Go West attendees to the level that they envisioned. Anchorage is eager to welcome Go West back we are able to offer evening events and Adventure Day activities comparable to what their registrants experienced in 2016." - Visit Anchorage

Portland and Oregon Statement: "Portland and Oregon were excited to host Go West Summit in 2020. Many partners around Portland and Oregon worked to implement the postponement to the summer dates to welcome delegates and showcase their destinations. Oregon’s current mass gathering guidelines does not allow Go West Summit to happen this year. Portland and Oregon are pleased that Go West Summit is going virtual and will continue to be the important industry market place, we all rely on for the future of our tourism industry." - Travel Portland and Travel Oregon


What does a virtual GWS look like?

Go West Summit has created an innovative alternative to our traditional meeting format that allows you to view specific appointment opportunities and request a meeting – no more waiting for a final appointment schedule! Registrants will be asked to block out the times they are unavailable for appointments between August 31 and September 4. A staggered start to the appointment selection process allows buyers and journalists a full week to review and select appointments so suppliers and sponsors can simply confirm pending requests and then submit their own selections when they begin the process one week later. During the event, registrants will simply click a link in their appointment schedules to begin the meeting – no extra apps required! Click here to view the "Direct Scheduling" tutorial. 


Who will attend?

We are proud to say that we have been able to maintain 80% attendance, and since the announcement to go virtual was made, additional companies have registered and are ready to get back to business. In an effort to kick-start the hospitality industry, Go West Summit has invited some of the U.S.’s top domestic operators to provide additional contracting opportunities for suppliers.


Why the five day schedule?

With registrants spanning the entire globe, a five day schedule maximizes scheduling opportunities for all parties.


Do I have to participate in all five days of meetings?

You will have the ability to mark “unavailable” for any dates/times over the event before scheduling begins and the new system will allow registrants to reschedule both pending meeting requests and those requests already confirmed. Click here to view the "Direct Scheduling" tutorial. 


I'm not interested in attending; Can I get a refund?

Since Go West Summit was not held as scheduled, all original 2020 registrations now include access to both upcoming virtual events as the 2021 event will be presented to you at no cost. To be clear: no additional cost is required on your part in order to participate in these two upcoming virtual events. We are past the point of being able to refund your registration fee (the original cancelation/refund policy is still in effect) but you may apply your fees to the purchase of Go West Summit advertising or sponsorship opportunities, or as a credit toward a future Go West Summit registration.


Will there still be an educational component to Go West Summit?

Daily webinars ocurred the week of August 24. Find recorded webinars and presentations on our Education Week page


Will Go West Summit 2021 (Anchorage, Alaska) occur as scheduled?

No. With the risks outweighing the benefits of conducting a traditional Go West Summit, our Alaska partners are supporting our decision to produce a virtual event for 2021 as well. Anchorage is eager to welcome us back when they are able to offer evening events and Adventure Day activities comparable to what our registrants experienced in 2016.


 

Important 2020 Event Dates

July 13

“Going Virtual” tutorial released. Learn how to update your profile, select appointments, and how to prepare for virtual meetings. Click here to view the tutorial.

July 20

Registrants log in to review profile and confirm time zone

July 27-August 30

Buyers and Journalists invited to submit their appointment selections

August 3-August 30

Suppliers and Sponsors invited to submit their appointment selections

August 17 "Beginning Your Appointment Sessions” tutorial released (click here to view). Now that your schedule is being built, learn how to start the meeting and how you can expect the videoconference window to appear.
Join us at 2:00 MST on Monday, August 24 for a live "How To Summit" webinar. Learn everything from virtual meeting enhancements to creative appointment tips. Click here for more information about our week of educational sessions.
August 24 - August 28 Education Week. Join us for daily webinars designed to provide you with the latest data and get you the tools you need to produce results during the appointment sessions. Click here for more information.

August 31-September 4

Go West Summit pre-scheduled meetings